Aaron has over 8 years’ hands-on experience in the Information Technology sector, providing technical support, managing IT systems and infrastructure, and supporting enterprise technology services. He has strong experience in end-user computing, Microsoft 365, networking, identity and access management, cloud services, IT service management, and collaboration technologies.

At FSD Africa, Aaron supports the organisation’s IT operations and end users, helping ensure reliable and effective delivery of technology services across the organisation.

Prior to joining FSD Africa, Aaron worked with the World Bank Group – Kenya Country Office as an IT Support Associate, providing 1st and 2nd line technical support to staff and consultants. His responsibilities included incident and request management, Microsoft 365 support, network troubleshooting, videoconferencing technologies, enterprise printing, IT asset management, and supporting technology deployments and service improvement initiatives.

Before joining the World Bank Group, Aaron worked with Horrizon Global as an ICT Officer, supporting the organisation’s IT infrastructure, systems, networks, and end users. He also previously worked with the Technical University of Kenya in an IT Helpdesk role.

Aaron holds a degree in Information Technology and has undertaken professional training in IT service management, Microsoft Azure, Microsoft 365, Power Platform, infrastructure, and cybersecurity.