Campaign: COVID-19

Insurance supervisors’ responses to COVID-19

The importance of insurance has been amplified in the face of the Covid-19 pandemic

The Covid-19 pandemic constitutes one of the largest shocks to the African continent in recent times; in 2020, GDP contracted by 2.1% across Africa, costing the region at least $115 billion and pushing 30 million Africans into extreme poverty (AFDB, 2021; World Bank, 2020). Beyond this negative impact, the pandemic has also amplified the importance of the insurance sector’s role in the development of and support of the resilience of businesses and individuals. Insurance can help manage risks and transfer funds to individuals and businesses when unexpected crises like Covid-19 hit, and it can aid in economic recovery by enabling capital to flow into investments and lending practices.

Covid-19 disrupted and exacerbated weaknesses within the insurance sector

Despite being part of the solution, the insurance sector itself has also been affected by the pandemic. Research conducted by FSD Africa, Cenfri and the Oanisation of Eastern and Southern African Insurers (OESAI) in mid-2020 found that the pandemic affected insurers’ operations, negatively impacting their ability to launch new products, conclude new sales, collect premiums, service existing customers and process and pay claims.

The operations of insurance regulators were also significantly disrupted

In seeking to fulfil their core mandates of market stability, consumer protection and (in some cases) insurance market development, insurance regulators across sub-Saharan Africa (SSA) have had to perform a balancing act between offering regulated entities regulatory relief during a challenging time and monitoring vulnerabilities in the market closely. Research conducted in 2020 by FSD Africa and Cenfri found that different regulators chose to prioritise different sides of this trade-off. Some insurance regulators eased up on their usual regulatory requirements in an attempt to enable regulated entities to enhance their capacity to respond to Covid-19. Oers placed greater emphasis on the set of issues arising from the pandemic, such as the potential for the face-to-face nature of insurance business in their markets to spread the virus. Despite these challenges, the research also found that opportunities emerged for regulators to enhance market efficiency and stability through digitalisation and careful market consolidation, as well as improve the efficiency of their reporting and supervision processes through new solutions, such as regulatory technology (regtech) and supervisory technology (suptech).

Assessment of long-term impacts to identify how to build back better

Covid-19 is far from over. A year on from when the previous study was conducted, our current research takes stock of the ongoing impacts through a future-looking perspective, to assess which regulatory responses have (or have not) been effective and to identify what the imperatives and opportunities for regulators are to support stable, sustainable and growing insurance markets. The aim of this research is to shed light on the actions needed to ensure the resilience and stability of African insurance markets in the medium- to long-term, while also encouraging market development, growth and inclusion. Furthermore, understanding which regulatory responses to the pandemic were most and least effective can provide important guidance for regulatory authorities on how to respond to the next systemic crisis – be it a pandemic, a significant cyber incident, a major natural disaster or widespread political protests or riots.

Ethiopia jobs protection facility learning brief

In 2020, we partnered with FCDO Ethiopia and KfW (on behalf of BMZ) to implement an emergency jobs protection facility for manufacturers in various industrial parks in Ethiopia. The main objective of this intervention was to ensure continuity of employment for workers and the post-Covid sustainability of Ethiopia’s textile and garment manufacturing sector.

Following the conclusion of the Facility, we also undertook a review of the programme’s performance in line with specific objectives on behalf of the funders. This learning brief summarises the findings of the report and highlights the challenges, lessons and impact of the programme.

Impact of Covid-19 on the insurance sector – Ghana, Malawi and Zimbabwe

COVID-19 and the social distancing measures implemented by many governments have adversely affected insurance sectors and their customers around the world.

These infographics summarise the impact of COVID-19 on the insurance sectors of Ghana, Malawi and Zimbabwe and the response by regulators and insurers within each of these countries.

The infographics are informed by semi-structured interviews with insurance providers and the respective insurance regulators, a quantitative study and extensive desktop research.

Impact of COVID-19 on the insurance sector in Ghana, Malawi & Zimbabwe

COVID-19 and the social distancing measures implemented by many governments have adversely affected insurance sectors and their customers around the world.

These infographics summarise the impact of COVID-19 on the insurance sectors of Ghana, Malawi and Zimbabwe and the response by regulators and insurers within each of these countries. The infographics are informed by semi-structured interviews with insurance providers and the respective insurance regulators, a quantitative study and extensive desktop research.

Ghana

Malawi

Zimbabwe

Never waste a crisis – how sub-Saharan African insurers are being affected by, and are responding to, COVID-19

COVID-19 containment and mitigation measures in sub-Saharan Africa (SSA) have restricted the movement of people, goods and services. This has affected insurers’ operations, which, to a large extent, have traditionally required physical engagement. It is also affecting insurers’ ability to launch new products, conclude new sales, collect premiums, service existing customers and process and pay claims.

Moreover, the economic crisis triggered by the pandemic is affecting premium and investment income, and balance sheets are put under strain. While the pandemic has exacerbated pre-existing weaknesses of the insurance sector in SSA, it also provides an opportunity for insurers and regulators to become better equipped to embrace and adopt innovation and develop their insurance markets.

This note takes stock of the impacts of the pandemic on insurers, based on interviews with 34 insurers, insurtechs, reinsurers and insurance and broker associations across 18 markets, looking at the impacts on operations, impacts across the insurance product cycle, balance sheet impacts and the regulatory engagements and responses. The report identifies key opportunities for insurance and regulators.

The pandemic and the accompanying safety measures have affected the way insurers operate, the insurance product cycle, the potential reputation of insurers due to COVID-19 exclusions, as well impacting balance sheets that will likely result in liquidity constraints. There has been varied engagement from regulators; with some being very proactive in their communication surrounding the pandemic while others have been slow to respond and have created feelings of uncertainty in the insurance sector.

While the pandemic has exacerbated pre-existing weaknesses of the insurance sector in SSA, the consultations for this study indicate that it also provides an opportunity for insurers and regulators to become better equipped to embrace and adopt innovation and develop their insurance markets. Some of the opportunities identified in the report are that the forced digitisation of insurers can help them enhance their efficiency as well adopt the remote on-boarding of customers, and COVID-19 has created an imperative for regulators to address the barriers to digitisation as well as proactively encouraging innovation in the sector.

To read about the other opportunities identified, please download the full report.

Covid lockdowns just another crisis : the resilience of Nairobi s micro-entrepreneurs

In March 2020 when the first wave of Covid-19 hit, countries around the world introduced stringent public health measures. Kenya was no exception. Schools were shut, government and office workers were encouraged to work at home, markets were closed, curfews were introduced and movement in and out of Nairobi was banned.

Although these measures reduced the spread of the virus, their economic impact was swift and damaging. Millions of people’s livelihoods disappeared overnight. For those working in the informal sector in Kenya, which accounts for up to 77% of all employment,[1] days without income quickly became days without food. As the lockdown continued, the World Bank and others predicted dire consequences for long-term economic growth and poverty reduction targets.

Today, although the Covid-19 and macro-economic outlooks remain unclear, recent research undertaken by FSD Africa in Mathare, one of Nairobi’s largest slums, indicates that Covid is only the tip of the iceberg. The pandemic is potentially diverting attention away from the underlying drivers that make or break the livelihoods of Mathare’s inhabitants.

The Youth Enterprise Grant project

Over the last two years, FSD Africa has been studying over 1,000 youth living in Mathare as part of the Youth Enterprise Grant project. Starting at the end of 2018, young people aged 18–35 were given a smartphone and an enterprise grant totalling $1,200. Half of the participants received the grant in three lump-sum payments at the beginning of the programme, while the other half received a monthly stif $50 over two years.

The project was implemented by cash transfer specialists GiveDirectly, with funding from the MasterCard Foundation, FSD Africa and the Google Impact Challenge Fund. Ongoing research over the period sought to ascertain how the youth used the money and the phone to improve their lives and livelihoods.

Covid-19 strikes

One year into the project, the research showed several promising findings, such as the proportion of youth describing themselves as ‘self-employed’ – running their own business – increasing from 34% to 67%. Data also showed that a third of all transfers were being spent on new or existing business investments, with a further 13% of transfers spent on education. There was practically no evidence that funds were being misused.

But during the second year of the project, the Covid-19 pandemic struck. Researchers feared its impact would undermine the business investments and other gains reported up to that point. It was felt that the lump sum recipients, whose grant payments had finished approximately one year before, would be particularly affected.

The results of the project were therefore awaited with some caution. This included the responses to post-payment telephone surveys with monthly recipients, a final telephone survey of all YEG recipients and several longitudinal case studies.

But these findings, shortly to be releasedAfrica in the project’s final report, provide a more nuanced picture than expected of the economic impact of Covid-19 on micro-business and survival in the Nairobi slums.

The mixed impact of Covid

There is no doubt that lockdown affected the livelihoods of the YEG youth. Teresia, age 29, explained:

Before Covid, I was working several days a week cleaning in the house of a Chinese businessman. When lockdown came he told me to stay away as he didn’t want people coming into his house. I didn’t get paid when I didn’t work.”

Many others reported similar stories, and in the endline survey, carried out in January 2021, 90% of respondents said their income had decreased substantially during lockdown.

Nonetheless, the broader research findings indicate that the impact of Covid-19 as a whole was temporary, and limited largely to the initial lockdown period. Analysis of other questions posed in the endline survey shows that most respondents, including those that received lump-sum payments nearly a year before pandemic, emerged in a better financial situation than at the beginning of the project.

Micro-entrepreneurs were resilient

All youth reported sustained positive perceptions of their financial situation at the end of the project compared with the start, with a marked increase in those feeling they could meet all their daily needs on most days.

The shift to self-employmalso sustained, with the majority of youth (79%) describing themselves as self-employed and 68% describing self-employment as their main source of income. The figures show little difference between lump sum and monthly payment recipients, indicating that business investments made with transfers at the beginning of the project survived.

Interviews held after lockdown revealed that although most participants experienced reduced or suspended business activity and income, Covid-19 had not caused any participant’s business to fail outright. While five of the nine interviewees said their businesses were directly affected by Covid, they tended to describe them as being ‘on hold’ during lockdown, rather than ‘failed’.

All felt these business ventures were restarting as demand picked up. This was especially true of skills-based businesses, like hairdressing, construction and cleaning, which are relatively easy to restart once demand increases.

A couple of businesses even grew during the lockdown. One yout in a modem to sell wifi connections to households in his area, which increased in demand as more people (including school children) were forced to work at home.

Covid was one issue among many

All of this challenged researchers’ initial concern that the Covid-19 crisis would be such a significant shock it would wipe out any economic gains arising from the project. Instead, the YEG research found that although Covid-19 was a major shock, its impact in Mathare was no greater than that of many other issues affecting micro-business operators.

Four interviewees, for example, reported businesses that had failed for reasons unrelated to Covid. Only one of these was due to poor business skills. The other three reflected the highly precarious nature of operating a business in informal settlements: they were due to livestock disease, police raids and medical expenses.

The challenges of running a micro-business

These issues echo comments made in focus groups when participants were asked about the chlenges of running their businesses. Rather than emphasising lack of skills, they cited a litany of other obstacles in operating in a place like Mathare:

“So I bought hair braids with the money. After that, it’s like thieves realized we have been given the money and they came and stole from me. They took everything.”

“You know we don’t have title deeds here so we are just risking, anytime we can be kicked out and I lose my rentals. Also, because we hear about slum upgrading so we must feel insecure about our business.”

“Personally, I have a small kiosk, there are people who come to me pretending they are city askaris but they just want money, the chief, people just wanting to disturb you and your business.”

In several cases, medical costs and funeral expenses had wiped out participants’ savings or undermined their ability to keep businesses afloat. Other challenges related to the unreliability of basic services:

“Challenges are like: when we don’t havey; you find that no money will come in [to the bio-block] that day. Also, when there is no power our video business suffers.”

Issues around crime, theft and corruption are not easy to resolve. Indeed, some informal income-generating activities are based on illicit operations, such as selling water or electricity by tapping into mains supplies. YEG interviewees described efforts to obtain official meters, permits or licences – to legalise their operations – as being expensive, bureaucratic and ultimately futile. So instead, they continue operating in the knowledge they are running on borrowed time until they are shut down.

Structural problems must be addressed

These findings should challenge policymakers to think about what micro-entrepreneurs really need to run sustainable businesses in informal settlements like Mathare. The YEG project shows that youth were enthusiastic in their use of the capital (and the phones) provided by the programme to start and grow businesses, but long-term stability, and growth, are reliant on a range of wider factors – particularly investment in public goods.

Reliable, affordable basic services, universal healthcare, secure property rights and security are all essential for micro-entrepreneurs to succeed but are hardly ever included as elements of urban livelihood programmes. Instead, there is a fixation on loans and business training, which will have limited impact unless underlying structural factors are re-oriented to support the needs of lower-income households and businesses. Unsurprisingly, the project found YEG participants less concerned about the role of their business skills in their success than the research team were.

Mathare’s micro-entrepreneurs have proved their capacity for survival in the face of so many continuous challenges, and the pandemic was simply seen as one more to tackle. While a significant shock like Covid-19 was an unexpected element oe YEG project, it has helped magnify the underlying factors that make or break the livelihoods of youth living in informal settlements.

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[1] IEA, Informal Sector and Taxation in Kenya, 2012.

11 startups showcase solutions to address COVID-19 challenges in Egypt at DFS Lab demo day

The demo day was hosted by the Central Bank of Egypt in collaboration with the Financial Regulatory Authority, supported by FSD Africa, through UK aid from the UK government.

Key Facts

11 FinTech companies were selected from a competitive pool of applicants to build solutions for participating Egyptian banks and financial institutions to address COVID-19 related challenges

-The FinTechs were paired with a bank or financial institution for an innovation sprint to rapidly develop products and services to address specific challenges brought on by COVID-19

-Participating banks and financial institutions have an opportunity to move forward with potential solutions as a result of the demo day

Eleven FinTech companies showcased innovative solutions at a virtual demo day that addressed challenges for Egyptian banks and financial institutions due to the pandemic. The eleven companies spent three days working closely with participating banks and financial institutions in a virtual innovation sprint which culminated in the demo day, facilitated by DFS Lab, a digital commerce investor and accelerator. Under the host of the Central bank of Egypt and in collaboration with the Financial Regulatory Authority, banks and financial institutions participated in the innovation sprint and demo day to identify potential products and services they could bring to market. The innovation sprint and demo day were supported by FSD Africa, through UK aid from the UK government.

COVID-19 has made the need for alternative financing and credit solutions more urgent, and more vital. It is fantastic to see the success of this UK-supported virtual innovation sprint, and the creative solutions developed. From digital payment systems to flexible finance, these solutions will help businesses to bounce back stronger.
James Cleverly, UK Minister of State for the Middle East and North Africa

Stephen Deng, Partner at DFS Lab said:

“Our aim with the COVID-19 Innovation Sprint in Egypt and the resulting demo day was to positively impact end users by connecting banks and financial institutions with companies who can move quickly to solve COVID-19-related challenges and bring these products and services to market. Some of the challenges companies worked to solve include making it easier for people in rural areas to sign up for bank accounts or other financial services, or easing the process of data access for regulators so they can make timely decisions.”

Mark Napier; CEO of FSD Africa said”This year fintech has been able to show its value in the financial sector’s fight against COVID-19. FSD Africa is proud to support the COVID-19 Innovation Sprint and the eleven FinTech organisations that were selected from across the world to build solutions in collaboration with key actors in Egypt’s financial market. These solutions will have a direct and positive impact on people’s lives – from providing digital solutions to the need for cashless payments to creating new ways for businesses to access credit in order to survive the pandemic. We wish them wel”

The participating FinTech companies are:

  •  Flutterwave: a global digital payment platform with expertise in providing access to payment schemes across Africa, Europe and North America via a single integration process for acceptance and disbursements of digital payments.
  •  CreditFins: building MENA’s first Credit Card management app that helps customers analyze their spending, get access to educational content and settle their debt faster and cheaper.
  •  TurnKey Lender: provides a loan management solution to automate the application processing, credit scoring, decision making and underwriting processes to manage different types of lending.
  •  Finllect: a financial wellness app for Gen Z to build credit, prequalify for financial services and automate their finances, enabling underserved, low-income, and unbanked consumers to build a free credit score in minutes.
  •  Valify: building foundations and guiding legislation towards the implementation of electronic KYC as a standard practice for remote customer on-boarding.
  •  Dor-e: a customer experience platform that allows customers to book and track their place in line remotely while giving banks and businesses a real-time view of branch performance
  •  Digify: provides Digital Identity Verification Solutions, end to end e-KYC management systems.
  •  Elucidate: an independent RegTech for financial crime risk assessment.
  •  Enterprise Tiger: a digital omni-channel suite of software products for banking and 
financial services institutions including an omni-channel digital contact to customer 
software and an omni-channel digital end to end delinquency management software.
  •  Dayra: a fintech company empowering businesses to offer financial services such as 
pre-paid cards, micro-loans and micro-insurance to their unbanked gig workers and 
customers.
  •  NEC Payments: a licensed and regulated payment services provider and card 
processor that provides vertically-integrated Banking-as-a-Service and offers digital banking, transaction processing, financial control and compliance technology solutions under licensed and SaaS distribution models.

Participating banks and financial institutions have an opportunity to move forward with potential solutions developed by the eleven FinTech companies as a result of the demo da

DFS Lab announces fintech and digital economy design sprint to address COVID-19 challenges for the financial community in Egypt

The three-day innovation sprint will take place in March, 2021

DFS Lab, a digital commerce investor and accelerator that partners with early-stage digital economy startups in Africa, announced it will facilitate a virtual innovation sprint in March 2021. The sprint is hosted by the Central Bank of Egypt, in collaboration with the Financial Regulatory Authority and is supported by FSD Africa, through UK aid from the UK government. This event will offer participating startups an opportunity to bring their solutions to market via a relationship with Egyptian banks and financial institutions and other solution-seeking organizations.

Startups focused on digital commerce and finance, including cashless payments, identity, digital invoicing and supply chain payments, regulatory interactions, and other commerce tools are responding to changes in consumer demand. Many of these innovations could be deployed in the fight against COVID-19.

Stephen Deng, Partner at DFS Lab said:

“Under the host of the Central Bank of Egypt and in collaboration with the Financial Regulatory Authority, DFS Lab has partnered with FSD Africa on a COVID-19 innovation sprint that aims to unearth, develop, and refine FinTech solutions tt directly address the pandemic in Egypt. This event will bring together Egyptian banks and financial institutions that are seeking solutions to COVID-19 with international and local innovators who are rapidly creating the products and services to help Egypt’s financial sector solve current COVID-19 challenges.”

FSD Africa believes FinTech startups, with their energy, focus and expertise, can play a transformational role in tackling the unprecedented challenges that Egypt is facing as a result of COVID-19. The innovation sprint, hosted by the Central Bank of Egypt and implemented by the DFS Lab, will provide a platform to showcase the many existing innovations that can be adapted and scaled up to support the country. We hope that this sprint will be just the beginning of long-lasting and sustainable relationships built between all players and allow FinTech to be part of the COVID-19 solution.
Mark Napier, CEO of FSD Africa.

The innovation sprint will culminate with a demo day where Egyptian banks and other financial institutions are able to see the solutions startups present and can choose to move forward, bringing products and solutions to market.,

The effect of COVID-19 on a sustainable future for Africa

To achieve sustainable development, every economy must create and sustain equal opportunities for individuals to meet their current and future needs. COVID-19 presents a risk in realising this goal. The World Bank estimates that the pandemic will push between 88m and 115m into extreme poverty by the end of 2021, 80% of these “new poor” will be in middle-income countries, such as Kenya.

WHY COVID-19 PANDEMIC WILL HIT THE POOREST HARDEST

Impact of COVID-19 on employment

The role of employment in achieving a sustainable future is highlighted in Sustainable Development Goal 8, which aims to “promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all”. COVID-19 sets sub-Saharan Africa (SSA) further back in realising this goal.

The African Union estimates that the continent could lose 20 million jobs both in the formal and informal sectors due to the pandemic. According to the World Bank, only 6% of countries in SSA have some form of unemployment protection programme which means there is no support to retain workers during economic downturns or to provide income security to unemployed workers. And it is expected that women will be affected disproportionately as 70% of women in developing countries are employed in the informal economy.

Figure 1: Availability of unemployment protection varies widely by income and region

Impact of COVID-19 on Poverty in SSA

As African economies are plummeting into economic difficulties in the wake of COVID-19, extreme poverty rates are expected to increase as African economies struggle to finance and manage the pandemic. The World Bank’s Poverty and Shared Prosperity 2020 report shows that pandemic-related deprivation worldwide is hitting poor and vulnerable people hard and the World Food Programme is warning of an upcoming hunger pandemic¹.

Figure 2: The Impact of COVID-19 on Global Poverty

As the figure below illustrates, aid experts have issued a cloudy forecast on official development assistance which could see a global drop of US$25 billion by 2021.

Figure 3: Economic recession in donor countries may sharply reduce ODA levels, especially if donors reduce the share of national income spent on aid.

Effect of COVID-19 on building more equal, inclusive and sustainable economies

Due to the pandemic, vulnerabilities in social systems have been exposed. Gender-based violence has increased due to economic and social distress coupled with restricted movement and social isolation measures. These impacts have been amplified more in contexts of fragility, conflict and emergencies. Social protection programmes help to mitigate the economic fallout of lockdown measures, especially for those without the luxury to work from home and self-isolate. As of June 2020, 49 African countries had introduced social assistance which accounts for 84% COVID related response.

COVID-19 has worsened credit and liquidity constraints among micro, small and medium enterprises (MSMEs)². FSD Africa has responded to this by making five investments to support business liquidity, for example, FSD Investments has invested in Blue Orchard to enable Tier 2 and 3 MFIs to access immediate liquidity. As a result, the MFIs will be able to manage their deteriorating portfolios and have access to the longer-term finance to avert insolvency and further job losses.

What can we do to prepare for future pandemics?

COVID-19 is unlikely to be our last pandemic, and it might not be the worst. To build resilience in the society, an introduction of pandemic insurance policies will be on the rise and a vital part of the planning and preparing for the next pandemic. Providing affordable insurance policies for SMEs, MSMEs and workers in the informal sector will help mitigate the economic effects of future pandemics. In a new FSD Africa publication “Never waste a crisis – how sub-Saharan African insurers are being affected by, and are responding to, COVID-19” we find that while the pandemic has exacerbated pre-existing weaknesses of the insurance sector in SSA, it also provides an opportunity for insurers and regulators to become better equipped to embrace and adopt innovation and develop their insurance markets. COVID-19 has created an imperative for regulators to address the barriers to digitisation as well as proactively encouraging innovation in the sector.

Another approach that FSD Africa is exploring is a COVID-19 development impact bond, an outcome-based investment instrument with a goal to mobilise £11m. In partnership with UK aid, AMREF, and APHRC, this impact bond would be the first of its kind, aimed at meeting social outcomes relating to the prevention of the spread of COVID-19 in informal settlements in Kenya (Nairobi, Mombasa and Kisumu). This is a pilot project which could in future be replicated in other countries, not only rgency responses but also to support governments in meeting other healthcare priorities.

To find out more about FSD Africa’s response to the pandemic, and how we’re contributing to efforts to build back better, you can read the latest CEO’s updates and explore our Impact Report.

 


¹ Global report on food crisis 2020
² Economic impact of Covid-19 on micro, small and medium enterprises (MSMEs) in Africa and policy options for mitigation, COMESA special report

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