Author: Kihingu Inc

“Beyond the funding: creating a lasting market for financial consumer protection training”

Between August 2014 and December 2014, the Uganda Institute of Banking and Financial Services (UIBFS) led a project to embed the Bank of Uganda’s (BOU) Financial Consumer Protection Guidelines (FCPG) in the day-to-day operations of the 31 Supervised Financial Institutions (SFI) in Uganda.

The project aimed to increase the capacity of Ugandan training firms and SFI Human Resource teams beyond a critical minimum threshold to enable the delivery of financial consumer protection (FCP) training to SFIs in Uganda on a lasting basis. This would then lead to long-term implementation of the FCPGs in all branches of SFIs to consumers across Uganda.

To support this process, Financial Sector Deepening Africa (FSDA) competitively procured UIBFS for £105,000 to lead a consortium of five FCP-enabled Ugandan training firms (Corporate Concepts, Demis, Komunda Investments Ltd, Sonamoney and UIBFS).

In total, 12 FCP qualified Ugandan trainers used bespoke FCPg materials to train 1,038 staff at 575 branches of 31 SFIs in all regions of Uganda. A total of 1,004 (96.7%) participants were awarded certificates for successful completion of the course. The training was delivered on time, reached 86.5% of the intended 1,200 participants, and was highly rated by SFI staff participants, SFI Human Resource Managers and BOU.

Significantly, a review in February 2015 (three months after the delivery of the training) indicated initial, positive signs of market-system change. For example, all five participating training firms intend to provide an FCP training module on a commercial basis as a result of this project. A total of 4 of the 12 surveyed SFIs indicated they plan to pay for the outsourcing of FCP training to local Uganda training providers. Finally, BOU expressed confidence that supervisory and public pressure would increase the demand for FCP training among SFIs into the future.

Looking beyond Uganda, this project has thePtrong>potential to provide a model for replication in other sub-Saharan African (SSA) countries. It demonstrates how donor-funded market facilitators (GIZ & FSDA) can build on new Central Bank FCP regulations by putting in place the critical building blocks for the development of a local FCP training market.

Looking towards next steps, a repeat evaluation is planned for December 2015 to determine whether lasting market-system change is likely to be achieved. In the meantime, FSDA is working with BOU, GIZ and a Ugandan communications firm to deliver a public awareness raising campaign around financial consumer protection. The aim is to increase demand for high quality SFI customer service, which will likely lead to increased demand by SFIs for FCP training. FSDA will also work with GIZ and BOU to disseminate lessons learned across SSA and identify opportunities for enhanced supervision to catalyse the development of the training market in Uganda. Finally, the cversion of learning materials into an e-learning module is also under discussion.

According to GIZ Uganda: “the FCP training programme has been a shining example of what a committed regulator can achieve in the financial inclusion space. Working with like-minded development partners such as FSDA and local implementers such as UIBFS, this project has developed and implemented a carefully designed, sustainable approach to the long-term mainstreaming FCP within the Ugandan financial sector. FSDA’s support has been invaluable as a catalyst to scale-up and ensure the project has lasting outcomes.Without FSDA building on progress made by BOU and GIZ, the necessary momentum to support Uganda’s financial sector to deliver better financial services to consumers in a fairer and more transparent way may not have been ach

What is a micro-mortgage?

Micro-mortgages are defined as “housing loans of long duration (generally ten years or more) that exhibit all characteristics of traditional mortgage loans (long repayment period, house as collateral for the loan, ability to foreclose and sell the house in case of default) and are small enough that they can be afforded by poor and very poor households”. The term is often wrongly used interchangeably with HMF, although from the definition above, it is clearly not HMF. But precisely what it is can also be unclear, as a brief look at products on the continent will show.

UGAFODE, a micro-finance bank in Uganda for example started off with HMF lending, but according to them, they then proceeded, to offer “micro-mortgages” because the HMF loans offered were not large enough to purchase land, or erect buildings for commercial and larger residential houses. Its micro-mortgage ranges from US 1,200 – 10,000 as opposed to its HMF loans which average US$ 105. The term of the micro-mortgage can be surprisingly short, as little as only 36 months, very similar to HMF. Real People across the border in Kenya also a micro-financier offers a micro-mortgage for up to 9 years for “home construction”, basically development of a home from ground up. Loan amounts range from US$ 1,845 – 46,125. Housing Finance Kenya, a more traditional mortgage bank similarly has a product of a relatively short period of time, 5 years, for purchase of a residential plot. Besides this relatively short period however, it is very much a mortgage, requiring monthly salary deductions, land as collateral, property life insurance and so on. The same company also has an interesting product whereby plot owners choose from 50 different plans offered by the bank, obtain finance, and then let the bank project manage construction of the house from scratch to delivery within 3-9 months. This innovation presumably bridges the problem of poor market supply, but does not detract from the fact that the ensuing loan is a mortgage with amounts varying from US$ 18,465 – 312,000. KCB in the same country has interestingly a “group micro-finance loan” targeting savings groups. It however uses monthly salary deductions and land title as collateral, and is also very mortgage-like. Equity Bank in Tanzania has a 10 year individual mortgage loan for house or plot purchase for salaried individuals. In Zambia,Cavmont Bank has a mortgage for individuals for 10 years.

From this, it is clear that traditional mortgages are being redesigned constantly to create greater affordability, and what is emerging is an interesting array of products with different adaptations and innovations. The product that results from this re-design is then sometimes, but not always called a micro-mortgage. Sometimes a loan for a shorter period is called a micro-mortgage, for example the UGAFODE micro-mortgage for 36 months. Yet, Housing Finance Kenya has a equally short 5 year loan, this time called a mortgage. Loan size and the target of the loan is sometimes used to distinguish them, but again, the distinction is not very clear. Some micro-mortgages make reference to targeting affordability by “poor and very poor households”. However, the loan, in this case for US$ 1,200 ,may not be for the poor, at least not on this continent. In fact, the difference and distinction between mortgages and micro mortgages is blurred when mortgages are so diverse and may not be that useful. The much more important and distinguishable product is HMF. Not only does is serve lower income people, with much smaller loans but also, and very importantly the lending methodology is very different as formal title as collateral is not essential as it is in both type of mortgages. Rather, other forms of collateral such as group peer pressure are used. There lies the important difference.

“Going for inclusive growth – building capital market capacity for the ling-term in Tanzania”

With support from FSD Tanzania, FSD Africa worked with the London Stock Exchange (LSEG) Academy in 2014 to build capacity within Tanzania’s capital markets through targeted skills development.

Starting in January 2014, three phases of training were delivered to 103 professionals from the Dar Es Salaam Stock Exchange (DSE), Capital Markets & Securities Association (CMSA), Office of the Prime Minister, Ministry of Finance and a range of local brokers. To help achieve a lasting impact, LSEG Academy trainers also trained 14 Tanzanian trainers from local institutions such as the University of Dar Es Salaam and the University of Dodoma.

The training rated well, scoring an average of 4.8/5 on overall satisfaction. Evidence indicates that knowledge and expertise has increased. In Phase 2 and 3, practitioner test scores increased from 58% and 69% on entry to 84% and 77% on exit respectively.

A more detailed evaluation shows promising signs of s on the wider capital market system. In September 2014, the CMSA signed an MoU with London-based Chartered Institute for Securities & Investment (CISI), which will accelerate the development of a new capital market qualification for East Africa. There are also signs of replication. Again in September 2014, the LSEG Academy was separately contracted by a Tanzanian broker to deliver a training course to 15 participants on the post trade environment.

Between January and December 2014, the DSE reported an increase in total market capitalisation of 30%, 2 listings and an increase in market liquidity. According to the DSE CEO, Moremi Marwa: ‘our partnership with the UK is now moving away from aid towards trade and investment